Refund & Exchange Policy

At Fashioness, we want you to love every piece you order. If something isn't quite right, we're happy to offer refunds, store credit, or exchanges on eligible items.

RETURN ELIGIBILITY

Refunds

Eligible items may be returned for a refund within 7 days of delivery.

Store Credit & Exchanges

Eligible items may be returned for store credit, size exchanges, or item exchanges within 14 days of delivery. We are happy to offer exchanges for a different size or a different item (with the same value), subject to availability. If your requested exchange item is unavailable, store credit will be issued instead.

Returned items must be:

• Unworn

• Unwashed

• In original condition

• Free of makeup, deodorant, perfume, pet hair, stains, or other signs of wear

Any items sent back that do not meet these conditions may be declined and returned to the customer. Customers may return eligible items for any reason within the applicable return window. 

We will not accept returns received more than 14 days after delivery. No exceptions. If a return package is received outside the 14-day exchange/store credit window, it will be declined and returned to the sender.

FINAL SALE ITEMS

The following items are final sale and cannot be returned, exchanged, or refunded:

• Items marked as Final Sale

• Accessories

• Intimates, underwear, bodysuits, and swimwear

• Gift Cards

RETURN SHIPPING

Customers are responsible for all return shipping costs unless the item received was damaged, defective, or incorrect. If an item arrives damaged, defective, or incorrect, Fashioness will provide a prepaid return label.

Please only use USPS, UPS, or your country's postal service when returning items. We strongly recommend using a trackable shipping method, as Fashioness is not responsible for return packages lost in transit.

For International orders, customers are responsible for all customs fees, import duties, and taxes associated with sending a return back to us. If a return package is sent with unpaid customs or duties, the package will be refused by our warehouse and automatically returned to the sender by the courier.

BRACKETING & EXCESSIVE RETURNS

To protect our business from misuse, Fashioness reserves the right to limit, refuse, or close return privileges for customers demonstrating unusual return activity, including:

• Excessive bracketing (purchasing multiple sizes with the intent to return most items)

• Bulk sizing purchases intended primarily for return

• Repeated high-volume returns

• Abuse of our return policy

HOW TO START A RETURN

To start a return or exchange, please use our self-service Return Portal:

https://www.fashioness.com/a/returns

Please follow all instructions provided through the portal to ensure your return is processed correctly.

QUESTIONS?

For additional assistance, please contact our customer support team at support@fashioness.com